Terms & Conditions

Loyalty Program Reward Scheme Terms and Conditions

Effective 2018

1.Introduction

1.1.These Terms and Conditions:

  1. apply to and govern the contractual relationship between the Program Partner and each Member with respect to the Reward Scheme made available by the Program Partner as a participant in the Qantas Business Rewards Program;
  2. are effective as at the date specified above and may be amended from time to time; and
  3. operate in conjunction with the Qantas Business Rewards Program Terms and Conditions (available at www.qantasbusinessrewards.com) and in the event of any inconsistency or conflict the Qantas Business Rewards Program Terms and Conditions prevail.

1.2.The current Reward Scheme Terms and Conditions are available at www.mentored.com.au/terms. It is the Member’s responsibility to read and understand them. Any queries regarding these Terms and Conditions should be directed to the Program Partner.

2.Definitions

2.1.Unless the context otherwise requires:

  1. terms used in the Qantas Business Rewards Program Terms and Conditions and the QFF Program Terms have the same meaning in these Terms and Conditions; and
  2. the following terms have these meanings in these Terms and Conditions.

Eligible Products means Paid Monthly Memberships to Mentored; workshops, events, mentor sessions and paid premium content

Program Partner means The Mentor Platform Pty Ltd;

Reward Scheme means, for the purposes of these Terms and Conditions, the Mentor Platform and Qantas Business Rewards Scheme which is operated by the Program Partner.

Terms and Conditions means these Reward Scheme Terms and Conditions which are administered by the Program Partner.

2.2.In these Terms and Conditions, unless the contrary intention appears:

  1. the singular includes the plural and vice versa; and
  2. a reference to ‘include’ or ‘including’ means ‘including but not limited to.

3.Application of Reward Scheme Terms and Conditions

By claiming any Qantas Business Rewards Benefit under the Reward Scheme, a Member agrees to be bound by these Terms and Conditions in addition to the Qantas Business Rewards Program Terms and Conditions.

4.Changes to Reward Scheme

4.1.Subject to clause 4.2 and the Reward Scheme Terms and Conditions, the Program Partner may implement any changes (whether material or otherwise) to these Terms and Conditions and the Qantas Points offered in relation to Eligible Products, including changes to:

  1. the ways in which Qantas Points are earned under the Reward Scheme;
  2. Eligible Products; and
  3. restrictions, conditions and eligibility to earn Qantas Points under the Reward Scheme.

4.2.The Program Partner will inform Members of material changes to these Terms and Conditions and where such changes will reduce the number of Qantas Points offered to Members under the Reward Scheme, when possible, give Members at least 30 days’ notice.

4.3.Without limiting clause 4.1 in any way, Members will be taken to have received the notice referred to in clause 4.2 if the Program Partner or Qantas Business Rewards Program notifies Members of the change by sending an email to the email address in the Membership Account.

5.Termination or suspension of the Reward Scheme

5.1.The Program Partner gives no undertaking as to the continuing availability of the Reward Scheme. The Program Partner may terminate or suspend the Reward Scheme at any time. and will give at least 60 days’ notice to Members of such termination or suspension, except if the Qantas Business Rewards Program ceases to operate, in which case the Reward Scheme will cease immediately.

5.2.If the Program Partner terminates or suspends the Reward Scheme, subject to the Qantas Business Rewards Program Terms and Conditions Members will be able to transfer Qantas Points during the notice period, except where:

  1. Qantas is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration; and/or
  2. the Program Partner ceases to operate its business and/or has one into liquidation, receivership or other form of administration,

in which case Qantas Points in Qantas Business Rewards may be cancelled without notice

6.Earning Qantas Business Rewards Benefits

6.1.Subject to the exclusions, limitations and other conditions specified in this clause 6, the Program Partner will award Qantas Business Rewards Benefits to Members at the applicable rate specified in the Program Partner Earn Table, or in any special offer, for Eligible Products paid for by the Member for the Member’s business related purposes.

6.2.No Qantas Business Rewards Benefits will be awarded if the Eligible Product is cancelled, refunded or returned.

6.3.Members are not entitled to claim Qantas Business Rewards Benefits under the Reward Scheme for:

  1. Unpaid memberships
  2. Any paid products that don’t specifically stipulate a Qantas points offer

6.4.To earn Qantas Business Rewards Benefits in relation to an Eligible Product, the Member must quote its ABN and at the time of purchasing an Eligible Product and must comply with any other requirements or procedures advised by the Program Partner prior to the purchase.

6.5.It is the responsibility of the Member to check whether a product or other activity is eligible to earn Qantas Business Rewards Benefits, and if so how many Qantas Points or which other Qantas Business Rewards Benefits will be earned, before making a purchase or undertaking the relevant activity.

6.6.Members must provide the Program Partner on request with documented verification of the purchase of an Eligible Product. The Program Partner reserves the right to deny or revoke the crediting of Qantas Points in Qantas Business Rewards at any time if the Program Partner determines that Qantas Points were improperly obtained or erroneously credited to a Member’s Membership Account.

6.7.Unless otherwise determined by the Program Partner, Members are not eligible to earn Qantas Points in the Reward Scheme if they:

  1. have their principal place of business outside Australia.

6.8.The Program Partner may offer additional opportunities to earn Qantas Points in Qantas Business Rewards under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.

7.Crediting Qantas Points in Qantas Business Rewards

7.1.The Program Partner will endeavour to instruct Qantas Business Rewards to credit the applicable number of Qantas Points to the Membership Account within 6 weeks after the purchase of an Eligible Product. It is the responsibility of the Member to check that the correct number of Qantas Points has accumulated in the Membership Account.

7.2.Claims for the crediting of Qantas Points in Qantas Business Rewards retrospectively must be made by the Member to the Program Partner within 90 days after the purchase of an Eligible Product. Unless otherwise specified by Qantas Business Rewards, claims for the crediting of Qantas Points cannot be made if the Membership is not current or if the Membership Account was not active at the time the Eligible Product was purchased.

8.Suspension or termination of a Member or Qantas Points in Qantas Business Rewards

8.1.The Program Partner reserves the right to terminate a Member’s participation in the Reward Scheme or withhold or cancel Qantas Points claimed under the Reward Scheme if a Member or any of the Member’s representatives has attempted to claim Qantas Points under the Reward Scheme to which they were not entitled.

8.2.The Program Partner and Qantas Business Rewards will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and the Member is responsible for ensuring that its nominated Qantas Points Recipients are notified of this.

9.Personal Information

The full privacy policy are available at https://mentored.com.au/privacy

10.Taxation Implications

10.1.The Program Partner recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to their earning and use of Qantas Points under the Reward Scheme.

Program Partner
Eligible Products Paid Monthly Memberships to Mentored; workshops, events, mentor sessions and paid premium content
Qantas Business Rewards Benefit Earn Rate 1 Qantas Point for every $1 paid.
In addition, 1,000 Qantas Points for each new member of Mentored who earns Qantas Points for the paid monthly Membership to Mentored.

Short form disclaimer:

A business must be a Qantas Business Rewards Member to earn Qantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Mentored customers. Membership and Qantas Points are subject to Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Mentored Terms and Conditions. Any claims in relation to Qantas Points under this offer must be made directly to Mentored by emailing admin@mentored.com.au. Qantas Points will be credited to the Members' Business Rewards account within 4 weeks of purchase. Mentored customers will earn 1 Qantas Point for every $1 spent on Paid Monthly Memberships to Mentored; workshops, events, mentor sessions and paid premium content

To be credited 1,000 bonus Qantas Points, a business must successfully join Qantas Business Rewards via the www.mentored.com.au. Bonus Qantas Points may take up to 6 weeks to be credited to your Qantas Business Rewards account up to a maximum of 1,000 bonus points per Qantas Business Rewards account.

Mentored Terms and Conditions of Use

Welcome to www.mentored.com.au (the 'Website').

The Website is operated by Mentored PTY. LTD. (ACN 623 379 555). Access to and use of the Website, or any of its associated products or Services, is provided by Mentored. By accessing or using the Website, you agree to accept and comply with the terms, conditions, notices and disclaimers contained in the terms and conditions, the Privacy Policy and elsewhere on the Website (collectively referred to as "Terms and Conditions").

Mentored reserves the right to amend these Terms and Conditions at any time without notice. You are therefore encouraged to check this document regularly.

Services

As part of the registration process you are required to provide personal information about yourself (such as identification or contact details), including: (a) an email address.

Once you have completed the registration process, you will be a registered member of the Mentored Website ('Member') and agree to be bound by the Terms.

To operate a business profile or listing on the site, members will be prompted to provide additional information about their business, some features of the website will only be available with the launch of the online marketplace, and only once a user has made payment.

You may not use the Services and may not accept the Terms if: (a) you are not of legal age to form a binding contract with Mentored; or (b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Membership

Mentored will operate the online marketplace and provide a platform for users to engage with content related to the television program The Mentor, claim online deals, list their business and browse other businesses for sale.

As a Member, you agree to comply with the following: (a) you will use the Services only for purposes that are permitted by: (i) the Terms; and (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions; (b) you have sole responsibility for protecting the confidentiality of your password and/or email address. (c) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time; (d) any content that you broadcast, publish, upload, transmit, post or distribute on the Website ('Your Content') will always be accurate, correct and up to date and you will maintain reasonable records of Your Content. (e) you agree not to harass, impersonate, stalk, threaten another Member of the Website; (f) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services.

Membership cancellation

If you want cancel your membership of Mentored, you may do so by sending a request for your account to be deleted to Mentored via the 'Contact Us' link on our homepage.

Mentored may at any time, terminate the Terms with you if: (a) you have breached any provision of the Terms or intend to breach any provision; (b) Mentored is required to do so by law; (c) Mentored is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or (d) the provision of the Services to you by Mentored is, in the opinion of Mentored, no longer commercially viable.

Subject to local applicable laws, Mentored reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your 7 conduct impacts Mentored's name or reputation or violates the rights of those of another party.

When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Mentored have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

Copyright and Intellectual Property

The Website, the Services and all of the related products of Mentored are subject to copyright. All trademarks, service marks and trade names are owned, registered and/or licensed by Mentored. Mentored retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any: (a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or (b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or (c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

You may not, without the prior written permission of Mentored and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Mentored a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

Privacy

Mentored takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Mentored's Privacy Policy, which is available on the Website.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law: (a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and (b) Mentored we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Mentored make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Mentored) referred to on the Website.

You acknowledge that Mentored Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Mentored holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

Limitation of Liability

Mentored's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that Mentored, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

You acknowledge and agree that Mentored holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

Indemnity

You agree to indemnify Mentored, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: (a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content; (b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or (c) any breach of the Terms.

Jurisdiction

The Services offered by Mentored are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia. If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.