Pamela Jabbour is the founder and CEO of Total Image Group, a corporate uniform company operating in Australia and manufacturing in China.
Pamela joined The Mentor with Mark Bouris to talk about the highs and lows of business, including what attracted her to the uniform business in the first place.
“Generally, in hospitality they replace their staff shirts every year, but it’s contract based and that’s what attracted me to the uniform business,” Pamela said.
“You win a contract and people get lazy with uniforms because it’s a lot of work.”
“They have to please their staff and they hear feedback so once you’re in, if you do an ok job you keep it.”
“So there’s that security there because you know on average what they’re spending every year.”
Pamela says their competition comes from other Australian companies, and industries run by global corporations.
“A recent challenge we’ve had is a lot of clients were getting acquired, like in healthcare being acquired by global corporations,” Pamela said.
“Often they have a global supplier who does everything completely changes things.”